Política de reembolso
At iDOKNiT, every yarn is selected with exceptional care and presented with detailed descriptions, photographs, and videos to help you choose the perfect fiber for your project. Because our collection includes limited batches and specialty luxury fibers, we kindly ask that all order cancellations and returns follow the guidelines below.
RETURN POLICY AT A GLANCE
- Cancellations: Within 2 hours of order placement.
- Returns: Within 14 days of delivery. Items must be unused, unwound, free of odors, in the original packaging, and with all labels intact.
- Return Shipping: The buyer is responsible for all return shipping costs. Original shipping charges are non-refundable.
- Final Sale: Exclusive & Limited Edition Yarns and gift cards cannot be returned.
- Store Credit: Approved returns are issued as store credit for the eligible merchandise value within 5 business days. No refunds are issued to the original payment method.
- Exchanges: No exchanges are offered at this time.
Order Cancellations
Cancellation requests must be submitted within 2 hours of order placement. After this time, orders are considered final and cannot be cancelled, as processing may already be underway.
Please review your order carefully before completing your purchase.
Returns
Returns are accepted within 14 days of delivery. To begin a return, please submit a return request through your order page or contact me at hello@idoknit.com for approval and instructions. Items sent back without prior authorization cannot be accepted.
Return shipping is the responsibility of the buyer. Original shipping charges are non-refundable.
All returned items must be in their original condition: unwound, unused, free of odors, in the original packaging, and with all labels intact. Items returned in a different condition cannot be accepted.
Exceptions / Non-Returnable Items
The following items are final sale and cannot be returned:
- Yarns from the Exclusive and Limited Edition Yarns sections
- Gift cards
No exchanges are offered at this time.
Store Credit
Once your return has been received and inspected, I will notify you whether it has been approved. If approved, the purchase price of the returned merchandise will be issued as store credit within 5 business days. No refunds will be issued to the original payment method.
Original shipping charges and return shipping costs are not included in the store credit.
Damages and Order Issues
Please inspect your order upon receipt and contact me immediately if an item is defective, damaged, or if you received the wrong item. I will work with you to evaluate the issue and make it right.
Carrier Issues (Lost, Misdelivered, or Damaged Packages)
All shipments from iDOKNiT are fully insured. If a package is lost or misdelivered, please contact me so I can submit a claim with the carrier and assist with the resolution.
If a package arrives damaged, please contact me as soon as possible and provide clear photos of the package and damaged items so I can file the insurance claim.